· to provide the industry's best service
· Based on the company - the propeller of product improvement [ feedback the product market performance information to the company's technical resources sector, to promote the improvement of product quality and design quality, improving customers' product satisfaction]
· to provide customers with convenient, valued, secure, professional, considerate and trustworthy service
· 6A service - six key moments to contact with customers, the extreme service is A level service.
1. The customer may call the INVT after-sales service hotline or the regional service hotline to seek service if there is a failure in the use of the product or if the user has problems in debugging the product parameters.
2. The customer should provide the following information: name of the contact person, contact information, machine type, number, failure phenomenon.
3. The INVT service engineer communicated and directed the user through the telephone and gave the troubleshooting scheme after receiving the customer's failure report.
4. In case of unsolved telephone communication, the engineer shall arrange the engineer to provide the service or notify the customer to send to the designated maintenance site for maintenance.
5. In either way, the ultimate goal is to help the customer solve the problem before the service is completed.